Technology

Instagram DOWN: Users unable to refresh feed or watch Instagram Stories due to huge outage

Thousands of Instagram users have been left unable to use the immensely popular social network. The outage seems to have impacted users on both the iPhone and Android app, with some Instagram fans left unable to scroll through their feed, post new photos or albums, watch Instagram Reels. A huge number of complaints seem to be centred on Instagram Stories – ephemeral slideshows of photos and videos that are only available for 24-hours.

Users who try to post new images or videos to their Instagram Story receive an error message that reads: “Something went wrong, please try again later”

It’s worth noting that if you’re a Sky Broadband customer… you might not be impacted by the issues with Instagram, even if you can’t refresh your feed. That’s because thousands of Sky customers across Wales and South-East England have been left without internet in an ongoing outage from the broadband firm. The issues started at around 6.30pm last night and still haven’t been resolved.

According to independent website DownDetector, which tracks reports from customers across social media to monitor the performance of web services, more than 6,000 Instagram users have taken to social media to complain about issues with the service. Using the geolocation data linked with these posts, DownDetector shows that most complaints seem to be coming from London, Manchester, and Glasgow. Users in other European countries also seem to be impacted by the ongoing outage.

Instagram has yet to comment on the reported outage.

The Facebook-owned service has not listed the outage under the Known Issues tab on Help pages. This is where Instagram usually lists problems with its service that will impact a huge number of people. Unfortunately, the list of known issues hasn’t been updated since the problems were first reported this morning at 8.00am.

As it stands, Instagram only lists problem with deleted comments still appearing beneath posts on the social network in its Known Issues. It confirms: “If you keep getting an error message that a comment can’t be deleted, it may be because the comment was already deleted in our system. The comment may still appear because you’re viewing an old version of the page. We’re aware of this issue and are working on a fix.”

Although Instagram does have an official company Twitter account, this is not used for customer care representatives to communicate with users. A number of disgruntled users, unable to access the popular app, have mentioned the @Instagram account in their tweets… but nobody has replied with additional information about the outage.

Hundreds of tweets are flooding in from frustrated users, who are joking that Instagram users only login to Twitter when there is an ongoing outage to check whether it’s just them… or impacting everyone. One joked: “me apologising to my internet after blaming it for insta being down”

“Refreshing Instagram every 2 mins hoping it’d be back up by now,” another added.


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